4C Support services makes your work easier and your software more reliable.
We offer support for the following software:
- SAP BW
- Business Objects
- QlikView
The right support is the key to:
- Improved reliability
- Quick and efficient problem solving
- Qualified and dedicated customer service
- Enables you to focus on your core work
The above is achieved via a dedicated support team with high technical profiles and a SLA that will be tailored to your needs.
All incidents are reported to out service desk and forwarded to the qualified technician and solved within the agreed SLA. Depending on the issue we handle it remote of onsite.
We provide the following support services (may very on platform):
- First and Second line phone support
- Quarterly software optimization service
- Software upgrade service
- Application sanity checks
- Remote Support
- Specialized platform surveillance and alerting
- ETL process monitoring and alerting
- Our own server environment to use for application compatibility testing before major upgrades
4C Remote Support
In order to connect with 4C remote support please click one of the link that suits your operating system below:
You must download an run the selected file, and provide 4C with the unique credentials given.
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